Sanitair Australia’s CEO, Craig, brings extensive qualifications in HVAC and Engineering and is a proud member of AIRAH (Australian Institute of Refrigeration, Air Conditioning and Heating). He holds a Master’s Degree in Business from Southern Cross University, is a Fellow of the Australian Institute of Management, an Affiliate Member of the Australian Marketing Institute, and a Certified Master Coach with the International Coaching Council.

A multiple business award winner, Craig combines his vast business and coaching expertise with his formal education to guide both the day-to-day operations and strategic direction of Sanitair. Under his leadership, our talented team remains dedicated to delivering award-winning HVAC hygiene services and outstanding customer care.

With over 30 years of industry experience, Craig is passionate about improving indoor air quality and raising awareness of the dangers of microbiological contamination in HVAC systems—particularly in packaged split systems, a critical area often overlooked by the industry. He is personally involved in the education and training of every Sanitair technician, ensuring the highest standards across our network.

Juliana is at the helm of managing the daily administration and ensuring compliance within Sanitair. Certified by the Australian College of Environmental Studies as a qualified Mould Testing Technician, her expertise extends to a Graduate Diploma in Accounting, with ongoing studies toward a Masters in Professional Accounting (MPA). With over 30 years of comprehensive experience encompassing front office management, reception duties, bookkeeping, and customer service, Juliana brings a wealth of knowledge to the table. Her extensive background is particularly invaluable to new franchisees embarking on their entrepreneurial journey for the first time, offering guidance and support every step of the way.

Natalie is dedicated to ensuring every client receives exceptional service and support throughout their Sanitair experience. With over 10 years of managerial experience and a strong background in franchise model businesses, she excels at understanding and anticipating customer needs. Natalie’s outstanding interpersonal and communication skills, along with her expertise in working within diverse, multidisciplinary teams, enable her to deliver solutions tailored to each client. She is highly organised, proficient with technology, and adapts quickly to new systems—ensuring efficient processes and clear communication at every stage. Natalie’s commitment to compliance, safety and customer satisfaction makes her an invaluable resource for both our clients and our franchise network.

Madison has over 7 years working in the franchise industry, specialising in sales, customer service, policy development and booking administration. Her hands-on experience ensures seamless operations, compliance and tailored solutions that prioritise client success. We combine this deep franchising knowledge with a customer-first approach, delivering efficient service and fostering partnerships built on trust. Whether you need strategic guidance or operational support, our mission is to empower your Sanitair journey with professionalism, innovation and a commitment to excellence.